What is HealthTeam360?
What does ‘Integrative’ mean?
Why do you use the term ‘health care consumer’ instead of ‘patient’?
How do I use this site?
How do I choose providers to work with?
How do I choose which treatments to seek out?
How do I find good providers?
How do I track my own outcomes?
What do I do if I’m unsatisfied with my care or a provider?
Is HealthTeam360 an electronic record?
Do you diagnose my problems?
Is my information safe and secure?


What is HealthTeam360?

HealthTeam360 is a website service to help us–health care consumers–make smart choices about the non-emergency health care services we need. We do this by giving you access to online, personalized reviews from a team of integrative health care providers.


What does ‘integrative’ mean?

Integrative providers are those who see their contributions to helping people recover, achieve and maintain health as parts of a solution, but not the only solution. More than 40% of Americans use integrative health services of different kinds, but it’s hard to know who to go to and what to expect. That’s where HealthTeam360 comes in!


Why do you use the term ‘health care consumer’ instead of ‘patient’?

The combination of escalating health care costs and health care reform has given everyone more responsibility. We all have to make more decisions about our care, what we pay for, and how we evaluate the outcomes we experience. HealthTeam360 can help you get more value for your money by preparing you to seek the care most likely to help you.


How do I use this site?

You can follow the Four Steps to Better Health on the Home page, or simply navigate around to learn more about making smart choices for health care services.


How do I choose providers to work with?

You can choose providers you already have experience or confidence in, but if you use HealthTeam360 you can more easily create an integrative, holistic team so you get the best care and optimal contribution from each type of provider. Start with our free quiz: Which Providers Match My Values and Beliefs? to get an idea of how closely your experience, values and beliefs match the different types of integrative and holistic providers.


How do I choose which treatments to seek out?

You can make your choices based on any criteria that are meaningful to you. We use a simple 3-point evidence scale (from the SORT model) so that you can be informed by how much research, observation or other clinical experience has gone into the recommendations you get from our panel of reviewing providers.

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How do I find good providers?
We will make networks of credentialed providers available to site users. These networks may be managed by your health plan or by HealthTeam360.


How do I track my own outcomes?
You track your personal health outcomes while you are receiving care from the providers you choose by using the survey or slider tools on your Dashboard page.


What do I do if I’m unsatisfied with my care or a provider?
If you believe you have received poor service, inadequate, insufficient, ineffective or inappropriate care, you have several types of recourse. The most productive is to discuss your dissatisfaction directly with your health care provider. You can also use our Provider Experience Review survey. If you believe the provider has done something unethical or inappropriate, you can search for their licensing or regulatory boards, depending on the state and municipality you are in.


Is HealthTeam360 an electronic record?
We keep limited information about you in our secure, encrypted servers. We do not maintain a complete record, although some of the information does fall under the definition of Protected Health Information, or PHI (more here). As such, we are accountable to and in compliance with federal data safety standards. If you have questions about this, please send us a note.


Do you diagnose my problems?
HealthTeam360 does not diagnose your problem or concern. We offer customized provider reviews based on the information you provide; if you believe you know your own diagnosis or simply want to describe some of your symptoms, our team will offer their feedback based purely on what you provide. You should only use this information to seek out providers, receive a thorough and appropriate assessment or examination, be given a diagnosis as a basis for any care recommendations that are made, and have that diagnosis confirmed by treatment effectiveness. (For more information, please review our Terms of Service.)
HealthTeam360 is here to help prepare you to make smart choices, but not offer you a diagnosis.


Is my information safe and secure?
We adhere and diligently observe best practices for keeping your information safe and secure. We encrypt your data, we do not share your personal information with anyone, and strictly follow procedures and policies to ensure your information is safe and secure. You give us permission to store certain information about you, and you can revoke that permission as well under HIPAA regulations.

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